Help Desk

Online Documentation

The CIS Help Desk is currently working to educate students, staff, and faculty on the various technology resources available at Bank Street.

The purpose of this page is to provide a knowledge base of common questions and applications used at Bank Street. The CIS Help Desk team welcomes and encourages all users to provide feedback and suggestions by emailing us at helpdesk@bankstreet.edu

We will continue to update this page to meet the computing needs of the Bank Street Community.

Staff and Faculty

Novell Network Access at work and at home

As Bank Street Staff, you have a Novell Network account that gives you the ability to save files to your home directory and other shared areas. But you might be asking yourself, why should I save files to the Novell Network?

How to login to the Novell Network PC  MAC

How to access a Network Shared area

How to access the Novell Network from home

GroupWise Email

Bank Street students and staff are given a Bank Street GroupWise Email account for your professional correspondences. Mailboxes have a limit, but messages can be archived if they need to be saved. In addition, Bank Street uses an AntiSpam and AntiVirus system to protect your mailbox from harm. Please read more about GWGuardian, including critical information on accidental messages caught in quarantine.

GroupWise Email PC MAC

How to archive your Email

How to use GroupWise Proxy

Phones

Bank Street is currently transitioning to a new Cisco Unity Voice Mail system, upgrading from the existing Nortel Meridian system. To read more about Voice Mail Policy Click Here

Microsoft Office:

Get Up to Speed on Word 2007 (mac users: Word 2008)

Get Up to Speed with Excel 2007 (mac users: Excel 2008)

Keyboard Shortcuts using Office

Customize the Quick Access Toolbar

Still having difficulty adjusting to the new Office?  The following interactive guide allows you to perform tasks in Office 2003 and then shows you how to do the same tasks in Office 2007!


General Help Using MAC OSX:

Searching for documents on your mac
Working with Folders
Using the Mac OS Finder

Using Multimedia and Web Design Software:

How to Burn a CD/DVD
iMovie Overview
Editing with iMovie
Exporting your iMovie
iDVD Basics
Creating web pages with Composer 7

Other Applications:

FasttMath
MavisBeacon
Paws

NOTE: To view this information you must have Acrobat Reader.

Special thanks to the Instructional Technology Center for assistance with documentation