Help Desk Frequently Asked Questions and Answers

This section focuses on Help Desk frequently asked questions and answers.  We hope you find it useful.  For more detailed help, please visit the How To section of the website.

Q:  What are the hours of the Help Desk?

A:  The Help Desk is open Monday through Friday from 9:00 AM until 5:00 PM.  If there is an emergency outside of these hours, please call the Help Desk at 212-875-4642 and follow the instructions to contact a Staff member for assistance.

A:  If you are in the PC or MAC lab on the first floor and need assistance, please call 212-875-4459.  If you are in the MultiMedia Lab, please check with Jeff Hall (rm 701A) or the Help Desk (rm 703) for assistance.

Q:  Someone is having difficulty Emailing me, how can I get help?

A:   Before Email reaches your mailbox, the message is scanned for viruses, attachments, and spam-like features to avoid junk Email from entering your mailbox.  During this process, it is possible that legitimate Email is blocked.  For more details, please read the following document, "are you having trouble receiving Email."

A:  Most files are readable across platforms.  A PC file can be viewed on a MAC, and vice-versa.  However, it is dependant on the software that was used to create the file.  If you need to share a file between platforms, it is safest to either save the file in Rich Text Format or create a PDF of the document.  You can contact the Help Desk for more details.

A:  Yes.  Please visit the Wireless Access section of our site for more information.

Q:  If I don't have a wireless laptop, can I still connect to the Bank Street Network with my Laptop?

A:  Yes.  The Library has locations where you can borrow an Ethernet cable to connect yourlaptop to the Bank Street Network.  Read more here.

A:  Yes.  Bank Street has developed professional relationships with both Dell and Apple. 

Dell Computers

All students, faculty, and staff can participate and receive up to a 12% discount from Dell Home Sales pricing!  To receive education discounts from Dell, please visit the Dell University website. 

 

Apple Computers

To receive educational discounts from Apple, please visit the personal purchase section of the Educational Apple website.

A:  Visit the Security Q and A website.  Still have questions?  Contact the Help Desk at X4642 or at helpdesk@bankstreet.edu

Q:  Can you help me with my home computer?

A:  We do not service home computers.  However, you can learn how to keep your home computer safe by reading the Computing Safety section of the website.

Q:  Can I borrow a laptop, camera, or other hardware from the Help Desk?

A:  No. The Help Desk does not have equipment to lend out.  However, most departments do have equipment that they can sign out.  Please visit your department for more information.