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Help Desk Technician (Part-Time)

Operations

Start Date: Jan 02, 2018
Salary: Commensurate with experience

Position Vacancy – Help Desk Technician (Part-Time)


1 position available

The part-time Help Desk Technician works with the full-time Help Desk staff to provide technical support for the College. The part-time Help Desk Technician covers the morning support hours from 7:45 am–11:45 am, Monday-Friday; with occasional Saturday and off-site support for specific events in the NYC area. They are also critical in covering audio-visual (projector) classroom support for the School for Children/Graduate School classrooms. Reporting to the Infrastructure Communications Technologies (ICT) Manager, the part-time technician must function within the service-oriented culture of IT and, in particular, the Help Desk.

Responsibilities:

1. Respond to Help Desk tickets and calls -- from problem-diagnosis through resolution and customer follow-up
2. Install/Support classroom technologies: Projectors, Eno and Smartboard, and other AV equipment
3. Implement and support help desk tools
4. Serve as support technician for Multimedia sessions and Events
5. Maintain and repair computer/AV hardware and software
6. Image, update and maintain PC/MAC computers
7. Support and maintain telecommunications infrastructure
8. Other projects and duties as requested by the ICT Manager

Education and/or Experience:

Bachelor degree in computer science preferred, or equivalent in experience and training. Experience in higher education a plus.

Qualifications:

The Part-time Help Desk Technician will rely on previous experience and judgment to plan and accomplish goals. The incumbent will be encouraged to engage in collaborative efforts to improve and refine Help Desk protocol and systems with the goal of enhancing support that meets the needs of the College. Familiarity with a variety of the field's concepts, practices, and procedures including ITIL methodologies is necessary.

• Ability to multi-task projects and work-load efficiently
• Keen attention to detail
• Ability to prioritize in a fast-paced, high-demand environment
• Highly self-motivated, directed and flexible, and reliable
• Eager and willing to learn new technologies
• Excellent interpersonal skills and the ability to communicate effectively with diverse audiences
• Strong customer service skills

Bank Street College of Education is an Equal Opportunity Employer and does not discriminate on the basis of age, color, national origin, ethnic origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law in its employment policies and other college administered programs.  In addition, Bank Street College of Education will provide reasonable accommodations for qualified individuals with disabilities.

Bank Street has been recognized as a leader in education, and strives to have its faculty and student body reflect the diversity of the society in which they exist. Candidates from underrepresented groups are encouraged to apply.

Apply now!

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